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Support at Home registration

Become a Registered Support at Home Provider

Every provider of government-funded aged care must now be registered with the Aged Care Quality and Safety Commission. We help home care businesses, NDIS providers and new start-ups register in the right category and pass their audit. Fixed-price quote after a free 30-minute consultation.

Registration in the right category for Support at Home
Policies and procedures for the strengthened Aged Care Quality Standards
Audit preparation and support with the Commission

Callback same day★ 5.0 on GoogleFixed-price quoteHome care & NDIS providers

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Rated 5.0 on Google248 Google reviews

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Category 4 supportIncluding care management

Support at Home replaced Home Care Packages on 1 November 2025 · Personal care fully funded from 1 October 2026

Aged Care Act 2024

What Changed Under the Aged Care Act 2024?

The new Act, which began on 1 November 2025, brought in a single registration system and a new in-home aged care program.

⚑

Universal registration

One registration covers all the aged care programs you deliver, grouped into 6 registration categories.

⌂

Support at Home

Replaced Home Care Packages and Short-Term Restorative Care. CHSP is due to join no earlier than 1 July 2027.

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Strengthened Quality Standards

7 standards with more focus on governance, clinical care, dementia care, diversity and food and nutrition. Which standards apply depends on your category (see the table below).

♥

Personal care fully funded

From 1 October 2026 the Government fully funds personal care for Support at Home participants, increasing demand for registered providers.

Registration categories

Which Registration Category Do You Need?

Your categories depend on the services you deliver. Category 4 is the one you need for Support at Home.

CATEGORY 1

Home and community services

Domestic assistance, home maintenance and repairs, meals and transport.

Quality Standards audit: No

CATEGORY 2

Assistive technology and home modifications

Equipment and home modifications.

Quality Standards audit: No

CATEGORY 3

Advisory and support services

Hoarding and squalor assistance, and social support and community engagement.

Quality Standards audit: No

CATEGORY 4

Personal and care support in the home or community

Personal care, care management, respite, allied health and therapy, nutrition and therapeutic services for independent living.

Quality Standards audit: Yes

CATEGORY 5

Nursing and transition care

Nursing care and transition care.

Quality Standards audit: Yes

CATEGORY 6

Residential care

Residential aged care homes.

Quality Standards audit: Yes

To deliver Support at Home, you must be registered in Category 4 with the Care management service type, plus any other categories that match the services you plan to offer. Many providers register in Categories 1 and 4 together. Under the single provider model, one registered provider coordinates all of a participant's services and claims the payments. Support at Home providers are audited and must meet Outcome 5.1 (clinical governance) for care management (Aged Care Quality and Safety Commission). Support at Home providers must deliver care management to every participant at least once a month (Department of Health), so your care management systems are central to both registration and day-to-day operations.

Registration category	Strengthened Quality Standards that apply
Categories 1–3	None, but the Statement of Rights and the Aged Care Code of Conduct still apply
Category 4	Standards 1–4, plus Outcome 5.1 (clinical governance) if you deliver care management or restorative care management
Category 5	Standards 1–5
Category 6	Standards 1–7

"Quality Standards audit: Yes" means the Commission audits you against the strengthened Quality Standards when you register, renew or add that category. The standards that apply depend on the service types you deliver. See the Commission's registration categories guidance.

How it works

How to Become a Registered Aged Care Provider

Five steps from planning to your first Support at Home referral.

Choose your categories

Match your registration categories and service types to the services you will deliver.

Prepare your policies and systems

Governance, care management, incident management, complaints, worker screening and evidence for each Quality Standard.

Apply and complete the Commission assessment

Submit your application with details of your organisation, key personnel and any associated providers. The Commission then assesses your suitability, capability and financial systems.

Complete your registration audit

For Categories 4, 5 or 6, the Commission audits you against the strengthened Quality Standards. Audit fees apply, on top of the registration application fee.

Get registered and set up

Set up your online services, publish your prices and start accepting Support at Home referrals.

NDIS providers

Already an NDIS Provider? You Have a Head Start

Many NDIS providers already deliver personal care, community access and in-home support, and are now adding aged care. NDIS registration does not transfer, but much of your existing system does.

We map your NDIS policies to the Aged Care Quality Standards and fill the gaps, so you are not starting from scratch.

Incident management and complaints
Worker screening and training
Risk management and governance
Service agreements and care planning

Our packages

How ISO Professionals Helps

Choose the level of support that suits your business.

Do it yourself

Documentation Kit

Policies, procedures, forms, a consumer handbook and a worker handbook aligned to the strengthened Aged Care Quality Standards, with a user guide.

Get a fixed-price quote

Full Registration Consultation

Everything in the kit, plus a review of your service types and categories, help with your application, and advice on the qualifications you need.

Get a fixed-price quote

Audit-ready

Audit Preparation and Support

Gap assessment, internal audit, support during your registration audit, and staff training so your system works day to day.

Get a fixed-price quote

15+Years of experience

5000+Organisations supported

5.0 ★Google rating

5Offices: Melbourne, Sydney, Brisbane, Perth, Adelaide

Client testimonials

Rated 5 Stars by Our Clients

5.0

★★★★★

Google Reviews

Based on 248 Google reviews

     Excellent  
     Based on 248 reviews 
    
 
 
   
 
 
        
   sunny 
 2026-07-28
 
 
  I highly recommend ISO Professional for NDIS registration support! Mel was our case manager during the process and was incredible to work with—knowledgeable, reassuring, and always available to answer our questions. ISO Professional provided clear, actionable systems that streamlined our compliance preparation from start to finish. Thank you, Mel and the team, for your outstanding support!
  
 
       
   Cecilia Komondan 
 2026-07-07
 
 
  ⭐⭐⭐⭐⭐
On behalf of the Arising Support Services team, we would like to sincerely thank ISO Professionals, especially Hanna, Christel, Nima and Nasim, for the outstanding support throughout our internal audit process.
Your professionalism, expertise, and guidance made the entire process smooth and stress free. We truly appreciate your patience, prompt communication, and practical advice, which helped us prepare confidently for our upcoming NDIS external audit.
We highly recommend ISO Professionals to any organisation seeking reliable and knowledgeable compliance support.
Thank you again for your exceptional service!
  
 
       
   Azza Ghebryal 
 2026-06-05
 
 
  Very professional and supportive team thanks for your kindness and excellent  service  highly recommended
  
 
       
   Jasmina Dolic 
 2026-04-27
 
 
  I had a great experience with ISO professionals. The team was knowledgeable, professional and supportive throughout the process. They really made it easy for me . Communication was promt and they were always available to answer questions and provide guidance. Their attention to detail and understanding of compliance is exceptional. I can’t speak highly enough about The team at ISO professionals. I highly recommend ISO professionals to anyone looking for reliable and professional support.
  
 
       
   laz lok 
 2026-04-27
 
 
  We recently worked with Christal and Melanie from ISO Professionals for our NDIS registration, and honestly… they made what I thought would be a stressful process feel surprisingly easy 😄
From start to finish, they knew exactly what they were doing. Every time I thought “here comes the complicated part,” Melanie was already there with a solution. Super responsive, super patient, and explained things in a way that actually made sense
The whole team was professional but also very easy to deal with, no pressure, no confusion, just got things done properly. If you’re thinking about NDIS registration and don’t want a headache, these are your people. Highly recommend!
  
 
       
   Kushal Patel 
 2026-04-16
 
 
  I recently had the pleasure of working with Melanie to complete my certifications, and she made the entire process smooth and enjoyable. Her expertise and dedication shone through at every step, and she was consistently available to guide me through any challenges that arose. Beyond Melanie's individual excellence, the entire team demonstrated outstanding professionalism and genuine commitment to client success. If you're looking for reliable support to achieve your certification goals, I'd highly recommend this company and their exceptional staff.
  
 
       
   Emma Irak 
 2026-04-12
 
 
  I had very good experience all the staff been very helpful ☺️
Nasim was my Auditor and  she was so helpful.
  
 
       
   Akram Bahrami 
 2026-03-25
 
 
  ISO made my NDIS audit preparation effortless and stress-free! The team was professional, supportive, and guided me step by step.
Nasim from ISO went above and beyond with her expertise, patience, and kindness. I felt completely supported throughout the process.
I highly recommend ISO to anyone needing help with NDIS documentation and audits  truly outstanding service!

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FAQs

Support at Home Registration FAQs

Quick answers about registering to deliver Support at Home.

Free 30-minute registration check
Fixed-price quote before you start
Policies for the strengthened Quality Standards
Support through your registration audit

Book a Free Consultation

Do I need to be registered to deliver Support at Home?

Yes. All providers of government-funded aged care must be registered with the Aged Care Quality and Safety Commission. To deliver Support at Home you need, at minimum, registration in Category 4 with the Care management service type.

Which registration category do I need?

It depends on the services you deliver. Most home care businesses need Category 4 (personal and care support in the home or community). Add Category 1 for domestic help, home maintenance, meals or transport, Category 2 for equipment and home modifications, Category 3 for social support and community engagement, and Category 5 if you provide nursing.

Will I be audited?

Applicants for Categories 4, 5 or 6 are audited against the strengthened Aged Care Quality Standards as part of their registration assessment. Category 4 is audited against Standards 1–4, and Support at Home providers delivering care management must also meet Outcome 5.1 (clinical governance). Categories 1 to 3 are not audited against the Quality Standards but must still meet the Statement of Rights and the Aged Care Code of Conduct.

How often must Support at Home care management be delivered?

At least once a month for every participant. For ongoing services, 10% of each participant's quarterly budget is set aside for care management. Care management sits in Category 4, so you need the Care management service type to deliver Support at Home.

Can I deliver Support at Home services without registering myself?

Yes, as an associated provider. An associated provider delivers services on behalf of a registered provider under an agreement, and the registered provider stays responsible for those services and claims the payments. If you want to hold participants, manage their care and claim directly, you need your own registration, including Category 4 with Care management.

Can a sole trader become a registered aged care provider?

Yes. Sole traders, partnerships, companies, cooperatives and incorporated associations can all apply for registration.

Are there registration fees?

Yes. The Aged Care Quality and Safety Commission charges separate fees: an application fee when you apply to register, an audit fee for each audit (Categories 4, 5 and 6), and fees for renewals and some variations, such as adding a category. Amounts depend on your registration categories, and some providers can apply for a full or partial fee waiver. Use the Commission's provider registration fee calculator for current amounts. Our consulting fees are separate from these Commission fees.

I'm a registered NDIS provider. Does that count?

No. NDIS registration and aged care registration are separate, so you need to apply to the Aged Care Quality and Safety Commission. Your existing NDIS policies and systems give you a strong head start, and we can help you adapt them.

What about the Commonwealth Home Support Programme (CHSP)?

CHSP is due to move into Support at Home no earlier than 1 July 2027. Existing CHSP providers have been deemed into registration categories, but should prepare now for the obligations that come with the move.

More questions? Read our aged care FAQ guide or see our aged care registration service.

Related services

More Help for Aged Care Providers

Aged Care RegistrationRegister in all 6 categories under the new Aged Care Act.View the service → Aged Care FAQFree guide: 30 questions and answers for new providers.Download free → NDIS RegistrationKits and consulting for NDIS verification and certification.View NDIS support → DVA Community NursingCompliance support for DVA contracted community nursing providers.Find out more →

We know what is required and what works best

Ready to become a Support at Home provider?

Book a free 30-minute registration check. We'll confirm which categories you need, what the audit involves and how long it will take.

Book a Free Consultation Call 1300 790 742

MelbourneLevel 14, 333 Collins Street, Melbourne VIC 3000Get directions

SydneyLevel 3, 478 George Street, Sydney NSW 2000Get directions

BrisbaneLevel 18, 324 Queen Street, Brisbane QLD 4000Get directions

PerthLevel 12, 197 St Georges Terrace, Perth WA 6000Get directions

AdelaideLevel 1, 89 Pirie Street, Adelaide SA 5000Get directions

Request a Free Support at Home Registration Check

Send us your details and our team will contact you to discuss your Support at Home services and registration categories and arrange a free 30-minute consultation, or call us on 1300 790 742.